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Five Stars: Regulatory Updates and Ethical Duties  Relating to Online Reviews

Five Stars: Regulatory Updates and Ethical Duties Relating to Online Reviews

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In today’s digital world, online reviews and testimonials play a crucial role in shaping consumer decisions. However, concerns have been raised about the authenticity and reliability of these reviews, leading to increased scrutiny from regulatory bodies. In July 2023, the Federal Trade Commission (“FTC”) released its notice of proposed rulemaking (“NPRM”), addressing the unfair and deceptive practices used in connection with client reviews, testimonials, and endorsements. We will explore the key provisions of the proposed rule and discuss its potential impact on attorney marketing efforts.  Additionally, we will discuss the ethical duties of attorneys when responding to reviews by clients and non-clients to ethically and effectively engage with online reviews while complying with E.R 1.6.

Courtney Abrams, Esq. is an entrepreneur and the Founder of Abrams Law, a Phoenix-based firm helping clients transform creative passions into thriving lifestyle brands. Her interest in online regulations dates back to her undergrad years when social media was in its infancy. Courtney and her Political Science professor teamed up for an independent study on FTC regulations and oversight of online service providers. Since then, Courtney has worked as a commercial litigator and counseled corporations on regulatory issues in advertising, media, and digital assets. Courtney launched Abrams Law in 2023, after identifying a gap in the market, and a growing need for specialized legal support for creators and e-commerce brands. Through Abrams Law, Courtney counsels clients on intellectual property issues and evolving regulations impacting digital media, marketing, and e-commerce operations. Outside of work, Courtney enjoys doing anything crafty, supporting her favorite philanthropies, and cheering on the Wildcats.

CLE Details:

May 23, 2024
1:30 p.m. – 2:45 p.m.

Webinar (not recorded)

CLE Credit: 1.0 & Cost: None

RSVP: Tracy Ward @ or 480.532.1534


The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. This activity may qualify for up to 1.0 hour toward your annual CLE requirement for the State Bar of Arizona, including .5 hour of professional responsibility.

Statements expressed are those of the speakers and do not necessarily reflect the opinions of Moshier Law Firm, PC. No guarantees, representations or warranties are made by Moshier Law Firm, PC. as to the accuracy or adequacy of the information provided by the program speakers. Statements in the presentations and their materials should be verified before relying on them.

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Date And Time

05-23-2024 - 01:30 PM

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